Privacy Policy

At FESA Capital Group, we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website and services.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, date of birth, national ID/passport number, physical address
• Financial Information: Income details, employment information, bank account details, credit history
• Technical Information: IP address, browser type, device information, cookies
• Usage Information: Pages visited, time spent, actions taken on our website

2. How We Collect Information

We collect information through:

• Loan applications and registration forms
• Communications with us (email, phone, WhatsApp)
• Cookies and similar tracking technologies
• Third-party sources such as credit reference bureaus (with your consent)

3. How We Use Your Information

We use your information to:

• Process and evaluate loan applications
• Verify your identity and perform KYC/AML checks
• Communicate with you about your application and loans
• Manage loan accounts and process payments
• Comply with legal and regulatory requirements
• Improve our services and website experience
• Prevent fraud and unauthorized activities

4. Disclosure of Your Information

We may share your information with:

• Regulatory Authorities: Reserve Bank of Malawi, Financial Intelligence Authority, and other regulators as required by law
• Credit Reference Bureaus: To report and check credit history
• Service Providers: Third parties who assist in operating our business (IT services, legal advisors, etc.)
• Law Enforcement: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (SSL/TLS)
• Secure storage with access controls
• Regular security assessments
• Staff training on data protection

While we strive to protect your information, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including to comply with legal obligations (e.g., record-keeping requirements under the Microfinance Act). Generally, we retain records for at least 7 years after the closure of a loan account.

7. Your Rights

Under Malawian law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Withdraw consent for marketing communications

To exercise these rights, please contact us at privacy@fesacapital.com.

8. Cookies and Tracking Technologies

We use cookies to enhance your experience. You can manage cookie preferences through our Cookie Policy.

9. International Data Transfers

We primarily store and process data within Malawi. Any international transfers will be subject to appropriate safeguards.

10. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with an updated "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

• Email: fesacapitalgroup@outlook.com
• Phone: +265 (0) 884 700 781
• Address: Lilongwe, Central Region, Malawi